Core IT services
Managed IT services
Daily infrastructure management, system monitoring and preventative maintenance for high availability.
What is included
Scoped, delivered and supported
- System monitoring and alerting across servers and devices
- Preventative maintenance on a published schedule
- Patch and update management
- Vendor and asset management with renewals tracked
What we take on
Everything that has to keep working for people to do their jobs: the machines, the mailboxes, the network, the licences and the accounts. We monitor it, patch it, keep an inventory of it, and answer the phone when it goes wrong.
The point of a managed service is that the list above stops being anybody's side job. Most organisations we take on have been running IT out of whoever is most technical, and that person has another role they were hired for.
How it runs
We start with an audit: what you have, what state it is in, and what is quietly about to become a problem. Expired warranties, a backup that has not run since March, a firewall on default credentials. You get that list whether or not you go ahead with us.
From there it is a monthly service under the MSLA, with a named account lead who knows your setup rather than a queue. Response targets are in writing and visible in your portal.
What it costs to get wrong
The expensive failures are rarely dramatic. They are a licence that lapsed and locked everybody out on a Monday, a patch nobody applied, a laptop that left with somebody who left. None of those need bad luck; they need only for nobody to be watching.
Ideal for
Teams that need IT to keep working without an in-house department.
Delivered with
- Microsoft 365
- Linux
- Cloudflare
- SSL and TLS
Delivery
- Discovery workshop, we map your current setup and risks.
- Build and UAT, you test against an acceptance checklist.
- Launch and hypercare, 45 days of priority support after go-live.
Common questions
Under the MSLA you choose the model: a one-off project, a monthly retainer, or a managed service with SLAs. We quote after a short discovery call; no numeric prices are published.
A named account lead on every engagement, backed by the delivery team. You follow progress and raise tickets in the client portal.
Every launch includes free 45-day hypercare with priority support, then you choose a retainer, a care plan or a managed service agreement.
Ready to scope this properly?
Get a quoteTalk to us about your setup
Every quote starts from what you already have. Tell us what is in place and what is going wrong, and we will come back with a plan and a price.
We reply within one working day.
